Troubleshoot a widget that is not visible

Work through these checks when Gifty does not appear where you expect it on the storefront.

Check the selected theme

Open Gifty AI Storefront Setup and confirm that you selected the same theme customers are currently using. Previewing or configuring a different theme does not change the active storefront theme.

Check the app embed

The setup banner must show App embed active. If it shows App embed required:

1. Select Install Widget.
2. Enable the Gifty app embed in Shopify's theme editor.
3. Save the theme and return to Gifty.

Check setup and placement

Select Run setup or Run setup again and wait for verification to finish. Review each installation location:

• Install any available app block from its theme-editor link.
• For locations handled automatically, confirm that setup completed successfully.
• In the Widget page, confirm that Gifty and the matching storefront surface are enabled.

Test the storefront

Save the widget configuration, open the selected theme, and test with a product in the relevant product, cart, line-item, or supported drawer location. Refresh the storefront after saving theme or widget changes.

If the widget is still missing, open Support in Gifty. Include the affected page, what you expected, what happened, and the approximate time with your timezone. Do not send customer addresses or payment information.

Updated on: 09/08/2026